Custom Jewelry FAQs
Is there anything I need to know before I come in?
Here is a brief checklist:
Type of piece I want to make (ring, pendant, earrings, bracelet, etc.).
Metal I want it in (white gold, yellow gold, silver, etc.). We can provide information as to the pros and cons of each metal and their various price differences.
If we’re making a ring, we’ll need the ring size. The goal is to give the ring and have her/him be able to put it on and wear it immediately, it’s always awkward if it doesn’t quite fit. If this is a surprise, bring in another ring she wears on that finger or ask one of her friends or relatives if they know. Can’t get the info you need without blowing the surprise? No worries! We warranty for a year on all sizing, so if we do miss it is not a big deal. Just come on in and we will get the size and make the adjustment.
How long does this process take?
The first two steps (Find your style and Refine your design) usually only take a 30-45 minute appointment. By the end of the appointment we know the design, details, and are ready to make your models.
The finished piece only takes about 14 days from the official “go ahead.
Why a custom piece and not just something out of the case?
There are many advantages to a custom piece of jewelry:
It’s unique—There isn’t another piece of jewelry out there that is the same as your custom, one-of-a-kind, piece.
Better quality—When a piece of jewelry is designed for mass manufacture the material costs add up. One way manufacturers cut costs is by reducing the amount of metal in the piece, which they accomplish by carving space underneath the ring and thinning walls. While the aesthetic is maintained, the end result is a lightweight piece of jewelry. A custom piece is manufactured for longevity.
Better care—We are proud of the pieces we create and include maintenance of the piece of jewelry you purchase. This is easy because of the superior quality of the pieces we custom create.
Is custom jewelry more expensive?
We keep our inventory costs low through scaled custom production which keeps a custom piece of jewelry in the same price range as a piece out of the case at another store. Keep in mind, we use high quality materials in the manufacture of our custom jewelry, so comparing like pieces, we’re very competetive with off-the-shelf pricing.
The saying “you get what you pay for” is especially true in the jewelry industry. If you are getting a good deal, there is an underlying reason for it such as cheaper materials (flawed diamonds and gemstones), less gold material (thinned walls and hollowed out portions), or mass production (poor quality).
*Our process has many checkpoints and offers many opportunities to refine and perfect your design; therefore, returns are not accepted for customized or personalized pieces of jewelry.